Business Name (DBA): Managance Consulting and Coaching
Business Address:         1708 Chester Mill Road, Silver Spring, Maryland 20906
Business Phone:           (301) 260-9503      
Email Address:             drhinden@managance.com
Website:                     www.managance.com
Principal:                    Denice Hinden

Categories of Service:

Executive Coaching
Facilitators
Focus Group Design
Organization Development
Strategic Planning

Description of services offered:

Managance - Pronounced:  ma-nij- ən(t)s\  -noun. Organizing, administering and supervising with vision and intention to produce great results.

Because leaping takes planning we have mastered the art and science of facilitating powerful group processes that build organizational agreement and confidence to step up to everyday and extraordinary opportunities and challenges. With catalytic questions that appreciate the wisdom of groups and individuals, inspire setting aside out dated assumptions, and motivate risk taking that often seems impossible, our clients get energized to think bigger and have impact that really counts. 
 
Our strategic and business planning work is rooted in the core principles behind Peter Drucker’s provocative questions, What is Our mission? Who is Our Customer? What Does the Customer Value?  What are Our Results? What is Our Plan? 

Beginning and ending with an organization’s identity as our foundation, including what difference an organization aims to make in the world (i.e. mission), 10-20 year vision , core operating values, customers and service logic, we lead our clients through multiple levels of strategy design that aligns with your unique organizational life cycle and culture.  At the organizational strategy level we focus on overall strategic direction in response to customer needs and environmental pressures and opportunities.  At the program strategy level we focus on the service delivery approach.  At the operational strategy level we focus on the organizational mindset, structure, systems, talent and financial resources required for success. 

Equally important is creating action plans in doable 12- month increments to ensure you have a road map for implementing your strategies.  All of our clients also have the opportunity to use our customized Strategic Plan Tracking Database (formatted in Access) to help you monitor and easily report on your progress with your plan.  We can also move with you into plan implementation, applying our facilitation, organization development background and coaching tools to strategically support your path to new accomplishments. 
 
With our well defined but very flexible planning framework we design engagements to fit a wide variety of budget’s and capacity.  The plans we deliver are written as a management tool and provide language and content that can be repurposed for all types of communication with your staff, donors, funders and more.
 
Our ideal clients are progressive nonprofit organizations, social enterprises and philanthropies that are doing great things and want a consultant/coach partner to bring together shared perspective among many voices to advance your organization to a new level of success.  We are especially skilled at planning in preparation for a executive director/CEO transition in or immediately following a transition to develop a fresh shared direction and vision with new leadership on board.
 
In addition, we are available for individual and group coaching to strengthen organization management and performance anytime.  We are especially interested in working with organizations to understand your organizational culture and to apply culture elements to strengthen leadership, management practices and overall organization performance.
 
Background on you and/or your business:

Our firm has served the nonprofit sector since 2000. Three notable accomplishments are conducting the research and participating on a national consulting team that created the Executive Transition Management approach to supporting nonprofits through a leadership transition, facilitating planning with two nonprofits that received the Bank of America Neighborhood Excellence Initiative $200,000 Award, and designing a pioneering planning effort that engaged 352 staff in one organization. 

Our team includes 3 full-time consultants along with multiple consulting and coaching partners. We have been honored to work with 60+ clients primarily in the Mid-Atlantic Region.

In her 25+ year career Denice Hinden, lead consultant and coach, has been a program director, deputy director and executive director, collaborator, grant reviewer, training coordinator, peer reviewer, and board member.  She is positioned to help clients see issues from multiple angles and perspectives. 

Denice earned a PhD in Public Administration.  She is an Associate Certified Coach and a qualified administrator for the Organizational Team Culture Indicator (OTCI).  Larry Hinden, CFO is an attorney, seasoned business owner and specialist in financial planning and management.  Abbey Frank, MPA/MSW adds depth with her analytical skills and significant background in the national public policy arena. 

Testimonials and/or references:

“Denice has extremely broad and deep knowledge of the nonprofit community, nonprofit management and development, and organizational planning, all informed by extensive experience in both the for-profit and nonprofit worlds. She is equally adept at analyzing the big picture and attending to the details of follow-through needed to bring a desired plan to life. She is a generous, sensitive, insightful mentor and coach. I have benefited greatly from her counsel and am sure that any other client would experience the same wonderful results.” – Maureen Ward, Executive Director, Make Piece

“It has been terrific to have a coach to not only remind me that being an executive director is hard, and lonely, but that you don’t have to do it alone. Having Denice as an advisor and sounding board to support me through some big organizational development challenges and opportunities has been invaluable. Thanks, Denice!” - Vikki Frank, Executive Director, Credit Builders Alliance

“The coaching has really helped me in my relationships with our staff. I now have a strong staff and an engaged board. Managance has made Fair Chance a stronger organization. In the process, I’ve become a stronger person.” – Maria Nagorski, Executive Director, Fair Chance

Names of and/or links to your books, articles or blogs:

Pending Publication September 2009 by Fieldstone Alliance: Hidden Truths: Discovering Your Nonprofit’s Culture and How It Impacts Performance By Page Teegarden, Denice Hinden, and Paul Sturm
Executive Leadership Transition: What We Know, By Denice R Hinden and Paige Teegarden. Nonprofit Quarterly Winter 2002

Service area by country, state or zip code:

United States